SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Love Planet Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://loveplanetstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good camera, not the first time I take it-already 5 in a row
Received quickly. Works very well I recommend
Very good. I order more than once. Very good store. All as described. Works perfectly connected quickly. Super fast delivery. Thanks seller and good sales))) Thank you!!!
The camera came without damaging the package and the integrity of the camera itself. Setting took 1 minute. 1080 p picture quality is enough. There is the most expensive version of the camera, so this one even wins in 1080 p in the picture, believe me. I see no reason to overpay.
Superr all works
I liked everything. Everything works. Unfortunately, I did not immediately find out that the camera itself can send photos of alarms, it turned out only the code began to try different programs. And in one it turned out to be the functionality of setting up the mailbox.
The camera is normal, but it is late for the movement of a person, and then it itself gets into an incomprehensible position and looks up, but not critical, you can always manually send it through the phone, there is no brand inscription on the camera, but for me it doesn't matter, the only minus is when You speak through the camera, then you can hardly hear anything in it, although the sound is added to the maximum, I wrote to the seller, he turned out to be honest, made a small discount, put 5 stars for decency, the image is normal, you can always see remotely what is happening at home.
Good cameras for their money, boxes were dented but the cameras are intact
Super thank you
It works fine. The only thing I don’t like is the voice of camera, pronunciation is not clearly in English as an anglophone.
All the norms, I had to puff with the setting.
Great camera, easy to set up, it works well
I was able to connect to the camera, but does not let it close.
Best
Absolutely! Here's a happy review about a shipment arriving on time: "Thrilled with my recent purchase! The shipment arrived exactly when promised. Very pleased with the prompt service."
Shows perfectly, connected without problems, although not the original, how long time will show.
Good camera, I took it like a video Baby, okay
Super
Very recommended
Its own money (a little more than a thousand rubles) is worth it. The image is worse than the 5D take the model with one camera for 4 MR, yes the FHD model gives the video sequence better. But performs its function. The delivery is fast.