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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent store, the product is very good.
Beautifully crafted. Well presented. Hope you sell many. Best wishes to you for long life & prosperity. Terry Te li
Very beautiful necklaces 5 star store excellent service
As usual very satisfied with the service.TOP SELLER.Delivery two weeks.Good.
looks very pretty exactly like the image
Excellent. Thank you.
Excellent !
Very satisfied. Recommend this store.
As always, decoration Азора are fine. Pendant with stone looks very elegant. Delivery very fast.
Amazing. Just like the picture. Highly recommend.
Much more small
parfait
Looks good, but not as the ones displayed. The packaging is okay. Thanks.
Excellent store, fast, reliable buy back again
awesome
the order arrived fast and is identical to the description, I recommend the store and I will definitely keep asking in the future, I am very grateful to the seller
Hello The 3 shipments match a my hold Thank you Sincere greetings
Thanks to the store. Very high quality. Me Loved it
Very beautiful necklace, more beautiful than the photos uploaded by the store. Bottom Line is I'd recommend both seller and product any day.
Merci
My daughter loves it!
Excellent
good
Delivery before the 10 days of order. Quality is excellent jewelry. My wife likes. This book store for the second time. The order of the last year has passed. Jewelry looking like new. Recommend.
perfect